BriefBuilt Business Service Terms

Version: terms-2026-08-19-v3
Effective date: 19 August 2026

These terms apply exclusively to agreements for purchases made primarily for business or professional purposes. “BriefBuilt” means the business trading as BriefBuilt, registered with the Dutch Chamber of Commerce under number 42116865 and established at Schoorlaan 23, 2265 VS Leidschendam, the Netherlands (“we”, “us”). VAT identification number: NL005507419B11. “Customer” means the person or entity identified in the order.

1. Agreement and priority

The agreement consists of the order confirmation, the package and add-on description shown at ordering, the immutable package scope, price and policy versions recorded with the order, any expressly accepted written scope, these Terms and, where applicable, the Data Processing Addendum. In a conflict, that order applies. Customer purchasing terms are rejected unless expressly accepted by us in writing.

2. Service and exclusions

BriefBuilt provides a defined-scope, customer-facing Shopify storefront within the purchased package scope. Launch includes up to 5 supplied-content pages and a maximum of 1 feedback round; Reviewed includes up to 8 supplied-content pages and a maximum of 2 feedback rounds; Studio includes up to 12 supplied-content pages and a maximum of 3 feedback rounds. Unless expressly included, the service excludes custom apps, headless development, a fully bespoke theme, branding, photography, legal or tax advice, payment-provider approval, tax setup, shipping operations, inventory, fulfilment and continuing maintenance. Themes, apps, fonts, domains, stock assets and other third-party licences are excluded unless stated otherwise.

3. Order review

Checkout records the Customer’s order. We may verify fit, scope, capacity, sanctions or fraud risk and required access before confirming production. If we cannot reasonably accept the project, we will cancel it and refund the undelivered service amount.

4. Price, VAT and payment

Prices exclude VAT unless expressly stated otherwise. Payment is due at checkout unless a written schedule says otherwise. Approved additional work and third-party costs are charged separately. For overdue B2B amounts, statutory commercial interest and reasonable extrajudicial collection costs apply after notice. The Customer may not suspend or set off payment except where mandatory law provides otherwise.

5. Customer inputs and responsibilities

After an order is accepted, the Customer must complete the private post-purchase project brief and provide accurate content, product data, consolidated decisions and secure access on time. The full project brief is not a public pre-purchase requirement and is separate from the optional Free Store Preview. The Customer warrants that supplied materials and instructions are lawful and do not infringe third-party rights. The Customer remains responsible for products, claims, prices, taxes, shipping, policies, accessibility requirements specific to its business, payment settings, inventory, fulfilment, regulatory compliance, checkout testing and final publication.

6. Start, schedule and customer delay

A project-specific estimated first-version date is confirmed only after payment, order acceptance, the private post-purchase brief, product data, content, required materials and Shopify access have been received and checked, and current production capacity has been confirmed. Any date shown before that confirmation is indicative only and is not a guaranteed deadline. Customer delay, missing or changed input, additional work and third-party access or platform issues may move the estimate. If required input remains outstanding for 30 days after reminder, we may archive the project. Reactivation is subject to capacity and may require a reasonable restart fee disclosed in advance.

7. AI-assisted production

We may use AI-assisted tools for drafting, analysis, coding or purchased AI add-ons as described in the service and privacy policy. Outputs are reviewed to the level included in the package. AI output can be non-unique and may contain errors; the Customer must approve factual, product, legal and brand claims before publication. The Customer must not submit confidential or personal data to optional AI assistance unless necessary and authorised.

8. Review, acceptance and revisions

The maximum number of consolidated feedback rounds is 1 for Launch, 2 for Reviewed and 3 for Studio. Feedback must be submitted through the designated project form within seven calendar days after the review request. A feedback round is one complete, prioritised set of comments. New functionality, pages, content replacement or a changed design direction is additional work. If no feedback is received after reminder, the version is treated as accepted for project scheduling, without waiving a timely claim for a hidden in-scope defect.

9. Additional work

Additional work starts only after written agreement on scope, price and timing. We may pause affected work while a change request is undecided.

10. Handover, release and publication

Customer review, BriefBuilt quality checks, preview upload, release approval, publication and handover are separate stages. Nothing is published automatically. The Customer must run final checkout, payment, tax, shipping, inventory, policy and content checks. Risk in Customer or third-party changes after handover rests with the Customer.

11. Intellectual property

The Customer retains its supplied materials. Subject to full payment, we grant the Customer a perpetual, worldwide licence to use and modify the final project-specific deliverables in its own business and Shopify store. Pre-existing tools, reusable code, methods, templates and general know-how remain ours and are licensed only as embedded in the deliverable. Third-party and open-source elements remain under their own licences. No exclusivity is promised for AI-generated output. We do not use the Customer’s name or work publicly as a case study without permission.

12. Confidentiality

Each party must protect non-public business information with reasonable care and use it only for the agreement. Disclosure is permitted to personnel and processors who need it and are bound by confidentiality, or where legally required. This duty continues for five years after the project; trade secrets remain protected while they qualify as such.

13. Personal data

For order administration, support and our own business operations, we act as controller as described in the Privacy Policy. Where we process personal data from the Customer’s Shopify store or materials solely on the Customer’s instructions, the Data Processing Addendum applies and the Customer acts as controller.

14. Cancellation and suspension

The published Cancellation and Refund Policy applies. After production starts, completed work, reserved capacity and approved non-recoverable third-party costs are payable. We may suspend work for non-payment, unsafe or unlawful instructions, missing cooperation or material breach after reasonable notice. We may terminate immediately where continuation would be unlawful or create a serious security risk.

15. Correction warranty

Report a material failure to meet the agreed scope within ten working days after handover with enough detail to reproduce it. We receive a reasonable first opportunity to correct an in-scope issue. The warranty excludes Customer or third-party changes, platform or app changes, expired licences, unsupported devices and matters outside scope.

16. Third-party services

Shopify, themes, apps, payment providers, hosting, email and other third parties operate under their own terms and availability. We are not responsible for their outages, price changes, account decisions or changes outside our reasonable control, but remain responsible for selecting and instructing our processors as required by data-protection law.

17. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profit, lost revenue, loss of goodwill or business interruption. Our aggregate liability arising from one order is limited to the amount paid for that order. These exclusions do not apply to liability that cannot lawfully be excluded, intentional misconduct or deliberate recklessness by our management, breach of confidentiality, or infringement by us of third-party intellectual-property rights. The Customer must take reasonable steps to limit loss and maintain backups.

18. Force majeure

Neither party is liable for delay caused by events beyond reasonable control, including major platform or infrastructure failures, government action, disaster, war, epidemic or widespread network failure. The affected party will notify the other and resume as soon as reasonably possible. If force majeure prevents the material service for more than 60 days, either party may terminate the affected remainder; accrued and completed work remains payable.

19. Law and disputes

Dutch law applies. The parties will first attempt to resolve a complaint in good faith. Unless mandatory law requires another forum, the competent court for the district in which BriefBuilt is established has exclusive jurisdiction.

20. Contact

Email: support@briefbuilt.com
Address: Schoorlaan 23, 2265 VS Leidschendam, the Netherlands.

BriefBuilt monitors customer and legal enquiries through support@briefbuilt.com, the website contact form and Shopify Inbox. These channels are intended to allow rapid, direct and effective communication. If, after first contacting BriefBuilt electronically, you cannot access the electronic network, ask BriefBuilt to provide an appropriate alternative means of communication.

Complaints

Send a complaint to support@briefbuilt.com or use the contact form at briefbuilt.com/pages/contact. Include your company name, order number if applicable, contact details, a clear description of the issue and the outcome you request. BriefBuilt will acknowledge the complaint, investigate it in good faith and provide a written outcome or an update if more information or time is reasonably required. This procedure does not limit any right or remedy that cannot lawfully be excluded.